We prepare each order within 24 to 48 hours. Once shipped, you will receive a tracking link. Delivery times vary between 10 and 15 business days . In case of delays, our customer service is here to help you.

Yes, at L'Avenue du Vase, you have 14 days from receipt of your order to exchange or return a vase if you change your mind.

Rest assured that every vase we ship is covered against damage. If you encounter any problems, contact us via email or phone. We promise to send you a new vase or issue a full refund, whichever you prefer.

Every vase we create is meticulously monitored throughout its manufacturing process. From material selection to final finishing, our artisans conduct regular checks to ensure optimal quality. We are committed to providing you with an exceptional experience with products that combine aesthetics and durability.

We're always listening to our customers! If you have any questions or suggestions, please don't hesitate to contact us. You can reach us by email at lavenueduvase@gmail.com or via our contact form available on the website. We promise to respond as quickly as possible.